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Excess Baggage 4Episode 21 of Season 1 of "Airline (2004)" Show Stars: Michael Carr (Himself/Customer Service Supervisor (LAX)), Anita Herbert (Herself/Customer Service Supervisor (Midway)), Colleen Bragiel (Herself/Customer Service Manager (Midway)), Denise Brown-Bess (Herself/Customer Service Supervisor (Midway)), Steve Ramirez (Himslef/Customer Service Supervisor (LAX)), Susie Boersma (Herself/Customer Service Supervisor (LAX)), Val Brown (Herself/Customer Service Supervisor (Midway)), Veolia Hewitt-Norris (Herself/Customer Service Manager (Midway)), Yolanda Martin (Herself/Customer Service Supervisor (LAX)), Tim Flavin (Narrator) Storyline 1 Susie Boersma and other Southwest employees remembers clearly the day Therese, a Southwest customer picking up her 80 year old mom, pursuaded a complete stranger to help out with her make-over. Tune-in to see how this professor of Planetary Science and this beauty queen work together to get her prepared for her mother's arrival. Storyline 2 Southwest staff recalls how Supervisor Collen Bragiel exuded calm and control as the reality of the east coast blackout became clear and all flights were cancelled. Storyline 3 Mike Carr recalls why this customer was such a nervous wreck, and what caused her to smoke on board the aircraft! If you see any mistakes on this page or if you have more infomation about this episode, please submit a comment Unsatisfied? Search for more:
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